Last updated on December 23rd, 2020 at 07:02 pm
At KG Perazim, we’re transparent and honest at all times. We believe that working with a business should be straightforward and easy, and you should never feel unsure about how we do things. Please see answers to Frequently Asked Questions below:
General
As a business, we’ve been delivering content since 2012 with our website design and graphic design thereafter from 2017 we embarked on Perazim magazine
We accept all of the following payment methods for Recurring payments: Direct Debit (UK only), Continuous Credit Card and Recurring Paypal.
We also accept one-off payments by Credit/Debit Card and PayPal.
All offers are displayed in either: £Pound Sterling, €Euros, $AUD, $CAD or $USD. If your currency for your country is not shown here, the order will be processed in Pounds Sterling and the exchange rate will be applied by your bank.
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
If we hold your email details you will receive emails from us regarding your subscription. This includes emails about your subscription service plus great reward offers and opportunities for you to get more involved with the brand. If you provide us with a phone number we will only use this to contact you about the service and delivery of your subscription.
With a pre-order you can order a product that is not (yet) in stock at the moment. The product will immediately be sent as soon as it is available again.
If you’re having trouble making a payment or have any questions about the payment process, please contact our customer service.
Subscriptions
An e-mail affirmation of your magazine membership arrange will be sent to you nearly promptly once you put your arrange. This will affirm to you the points of interest of what you have got bought, the address or addresses to which the issues will be sent, your supporter number and points of interest of when the membership will begin and conclusion.
It is a digital interpretation of a print publication that can be accessed via tablet or smartphone.
A digital magazine covers all the content of its printed counterpart as well as offers editorial teams the facility to add extra interactivity. By this, we mean video content, animations, picture galleries, extra features and so on. Some titles have fully interactive versions available on some platforms while others are replicas of the print version, possibly with some extra videos and/or picture galleries added.
All offers are displayed in either: £Pound Sterling, €Euros, $AUD, $CAD or $USD. If your currency for your country is not shown here, the order will be processed in Pounds Sterling and the exchange rate will be applied by your bank.
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
Yes, when placing an order, you can specify the recipient who you wish to receive the magazine. The order acknowledgement e-mail will be sent to yourself following the purchase. If you have purchased a digital magazine subscription, the order acknowledgement email will contain the download and activation instructions which you will need to pass to the recipient.
You will receive a confirmation email from us within 24 hours of your subscription, with all the details of your subscription and a link to the customer portal, allowing you to check and update your information.
It's quick and easy. Just go to our subscriptions page.
Delivery & Return
Due to the closure of postal offices and delivery couriers, we ask you to allow an additional 10 working days for your special edition issue(s) and/or print single issues to arrive over bank holidays.
Speed of delivery to subscribers outside the UK obviously depends on the quality of service provided by the various organizations along the way. The following airmail delivery times should be calculated from the date the magazine is published and are approximate: Delivery of print magazines to subscribers outside of the UK takes up to 15 working days (excludes weekends and Public Holidays).
Delivery to Italy: There is currently a delay with the mailing distribution in Italy. Please allow an additional 4 to 5 days for delivery.
National postal services are currently being affected by the coronavirus pandemic. The majority of our customers are receiving their magazines in just a few days, but the following delivery times are based on the worst case reports we’ve received:
UK – two to 15 working days after posting
Europe – five to 20 working days after posting
US – five to 60 working days after posting (see note below)
ROW – five to 40 working days after posting (see note below)
If you have further questions, drop us a line at: info@kgperazim.com
